FAQ
Browse the iFlight Europe FAQ section for answers about orders, returns, shipping, accounts, warranty, FPV products, and customer support.
I'm having trouble logging in
If you cannot log in to your iFlight Europe account, please first make sure that your account has been activated. After creating your account, you should receive an activation email. Please check your inbox and spam folder and activate your account b
What is your cancellation policy?
If you would like to cancel your order, please contact our support team as soon as possible at:. [email protected]. Orders can only be cancelled before they are processed or shipped. Once an order has entered fulfillment or has already been dispa
What is your shipping policy?
We work continuously to improve our shipping services with faster delivery times and reliable shipping partners across Europe. Orders are usually packed and dispatched on the same or next working day. Courier pickups take place from Monday to Friday.
How do I start a return?
If you would like to request a return, please log in to your iFlight Europe account here:. 👉 https://account.iflight-rc.eu/. After logging in, you can:. Returns are accepted for eligible products within 14 days after delivery. Items must be new, unu
Do you offer free shipping?
Yes, we offer free shipping for eligible orders within many European countries. The free shipping threshold depends on the destination country and will automatically be displayed during checkout. Orders below the free shipping threshold will show the
When will I get my refund?
Once your return has arrived at our warehouse, it will be inspected and processed. After the inspection has been completed successfully, you will receive a confirmation email regarding your refund. Please note:. Refunds for returns are only processed
Can I change the shipping address after placing the order?
Shipping address changes are only possible if your order has not yet been shipped or processed. If you need to update your shipping address, please contact our support team as soon as possible at:. [email protected]. Please include:. Once the ord
My tracking has not updated
If your tracking information has not updated yet, there is usually no need to worry. Tracking updates may take between 24–48 hours after shipment confirmation, especially during carrier handovers, weekends, holidays, or periods with high shipping vol
What happens if my package is lost or damaged?
We work with reliable shipping partners across Europe to ensure safe and fast delivery of your order. However, shipping issues can occasionally occur during transport. Please inspect the package carefully upon delivery. If the package or products arr
Do I have to pay customs or import taxes?
Customs duties, import taxes, and VAT charges depend on the destination country and local import regulations. For orders shipped within the European Union, VAT is usually already included in the final checkout price. In most cases, no additional cust
What warranty do you offer?
We want every customer to receive products in proper working condition. If your product arrives defective or you believe there is a manufacturing defect, please contact our support team as soon as possible. FPV drones and electronics are high-perform
My drone crashed - is this covered under warranty?
In most cases, crash damage and damage caused during flight are not covered under warranty. FPV drones are high-performance products that require proper setup, maintenance, configuration, and operation. Flying FPV drones involves inherent risks, incl
Can I modify my order?
Order changes are only possible before the order has been processed or shipped. If you would like to:. please contact our support team as soon as possible. Once an order has entered warehouse processing or has already been shipped, modifications are
My package says delivered, but I did not receive it
If your tracking status shows “Delivered” but you have not received the package yet, please do not panic. In some cases, shipping carriers mark packages as delivered slightly before the actual delivery takes place. Please check:. We also recommend ch
Why was my return rejected?
Returns are inspected after they arrive at our warehouse. In some cases, a return may be rejected or only partially refunded if the product is not in returnable condition. FPV products are technical items and can be damaged easily by crashes, solderi