My tracking has not updatedUpdated 2 months ago

If your tracking information has not updated yet, there is usually no need to worry.

Tracking updates may take between 24–48 hours after shipment confirmation, especially during carrier handovers, weekends, holidays, or periods with high shipping volume.

In some cases, the package is already in transit while the carrier tracking system has not yet been updated.

Common Reasons for Delayed Tracking Updates

• The shipping label was recently created
• The carrier has not completed the first package scan yet
• Weekend or holiday processing delays
• International transport or customs handling
• Temporary carrier system delays
• Routing between logistics hubs

What We Recommend

Please allow some additional time for the carrier to process and update the shipment information.

We recommend:

• Waiting at least 48 hours after receiving the shipping confirmation email
• Checking the tracking link directly on the carrier’s website
• Verifying that your shipping address was entered correctly

When to Contact Support

If the tracking has not updated for several business days or you believe the shipment may be lost, please contact our support team at:

[email protected]

Please include:

• Your order number
• Your tracking number
• A short description of the issue

We will gladly assist you and contact the shipping carrier if an investigation becomes necessary.

Please note that shipping carriers may occasionally experience delays that are outside of our direct control.