My package says delivered, but I did not receive itUpdated 2 months ago
If your tracking status shows “Delivered” but you have not received the package yet, please do not panic.
In some cases, shipping carriers mark packages as delivered slightly before the actual delivery takes place.
First Steps
Please check:
- Around your property or mailbox
- Safe drop-off locations
- Parcel lockers or pickup points
- With neighbors or household members
We also recommend checking the tracking details directly on the carrier’s website for additional delivery information.
Contact the Shipping Carrier
If the package still cannot be found, please contact the shipping carrier directly using your tracking number.
Many carriers can provide:
- GPS delivery confirmation
- Delivery photos
- Driver notes
- Pickup location information
Contact Our Support Team
If you still cannot locate the shipment after contacting the carrier, please contact our support team at:
Please include:
- Your order number
- Your tracking number
- A short description of the issue
We will assist you and, if necessary, open a carrier investigation.
Important Information
Please note:
- Carrier investigations may require several business days
- Incorrect shipping addresses entered during checkout are the responsibility of the customer
- We cannot guarantee refunds or replacements before the carrier investigation has been completed