Why was my return rejected?Updated 2 months ago
Returns are inspected after they arrive at our warehouse. In some cases, a return may be rejected or only partially refunded if the product is not in returnable condition.
FPV products are technical items and can be damaged easily by crashes, soldering, incorrect wiring, firmware changes, moisture, wrong batteries, or use outside the product specifications.
Common reasons why a return may be rejected
A return may be rejected or reduced if the product:
- Has been used, flown, crashed, or damaged
- Shows signs of soldering, modification, disassembly, or attempted repair
- Has missing parts, accessories, manuals, packaging, or protective materials
- Is dirty, scratched, contaminated, or shows clear signs of wear
- Was damaged by incorrect wiring, reverse polarity, short circuits, or unsuitable batteries
- Was damaged by water, moisture, overheating, propeller strikes, or mechanical overload
- Was returned without proper protective packaging and arrived damaged
- Does not match the returned order or return request
Partial refunds and loss of value
If a returned product has lost value due to handling beyond what is necessary to check the nature, characteristics, and function of the product, we may apply a deduction from the refund.
This may apply especially to FPV electronics, drones, batteries, motors, flight controllers, ESCs, VTX systems, receivers, radios, goggles, and other sensitive technical products.
Warranty cases are reviewed separately
If you believe your product has a manufacturing defect, please provide clear photos, videos, and a detailed description of the issue.
A return is not automatically a warranty case. Crash damage, incorrect setup, firmware flashing, soldering errors, signal loss, or use outside specifications are generally not considered manufacturing defects.
What happens after inspection?
After your return has been inspected, we will inform you by email.
Depending on the condition of the returned product, we may:
- Approve the refund
- Apply a partial refund due to loss of value
- Reject the return
- Ask for additional information
- Offer to return the product to you, where applicable
For full details, please refer to our Return & Refund Policy and Terms of Service.