My drone crashed - is this covered under warranty?Updated 2 months ago
In most cases, crash damage and damage caused during flight are not covered under warranty.
FPV drones are high-performance products that require proper setup, maintenance, configuration, and operation. Flying FPV drones involves inherent risks, including crashes, signal loss, failsafe events, pilot error, environmental interference, and hardware damage during operation.
What is generally not covered
Warranty does not cover damage caused by:
- Crashes or impacts
- Hard landings
- Pilot error
- Signal loss or failsafe events
- Incorrect Betaflight or firmware configuration
- Wrong PID tuning or filter settings
- Improper installation or assembly
- Propeller strikes or blocked motors
- Water, dirt, sand, or moisture exposure
- Operation outside recommended specifications
- Use of incompatible batteries or accessories
Damage that occurs during normal use, testing, tuning, or flight is generally considered operational risk and not a manufacturing defect.
Possible exceptions
If you believe the crash was caused directly by a confirmed hardware manufacturing defect, please contact our support team with detailed information.
Each case is reviewed individually.
To help us investigate the issue, please provide:
- Your order number
- Product name
- Blackbox logs if available
- Betaflight configuration
- Photos or videos
- Detailed description of the incident
Important information
FPV drones should always be operated:
- Within visual and radio range
- In safe flying areas
- With properly configured failsafe settings
- Using compatible components and batteries
- According to local laws and regulations
Improper setup or operation may lead to loss of control or serious damage.
For support, please contact: